Craig’s Cookies Accessibility Policy

Committed to Inclusion and Accessibility

Craig’s Cookies is committed to providing a welcoming, inclusive, and accessible environment for all customers, employees, and partners. We strive to remove barriers and meet the accessibility needs of individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

1. Our Commitment

We are dedicated to offering goods and services in a manner that respects the dignity and independence of all individuals, including people with disabilities. Our policies and practices ensure equal access to our locations, website, and customer experiences.

2. Providing Goods and Services to People with Disabilities

Craig’s Cookies will:

• Communicate with people with disabilities in ways that consider their accessibility needs.

• Offer accessible formats or communication supports upon request.

• Ensure that service animals are welcome in our locations.

• Welcome support persons and ensure they have the same access as the individual they are assisting.

3. Customer Feedback

Feedback is essential to improving our accessibility efforts. Customers can provide feedback in multiple ways:

• Email: info@craigscookies.com

• Phone: 416-519-5336

• In Person: Speak with a staff member at any Craig’s Cookies location.

• Online: https://craigscookies.com/pages/contact-us

We will review and respond to all feedback in a timely manner and take appropriate action when necessary.

4. Training for Employees

All employees, volunteers, and anyone involved in developing policies at Craig’s Cookies receive training on:

• AODA and the Ontario Human Rights Code as it relates to accessibility.

• How to interact and communicate with individuals with disabilities.

• How to use available assistive devices, if applicable.

• What to do if a person with a disability has difficulty accessing our services.

5. Assistive Devices

Customers and employees are welcome to use their personal assistive devices. Where available, we will provide assistive devices to enhance accessibility.

6. Accessible Employment Practices

Craig’s Cookies is an equal opportunity employer and ensures accessibility throughout the employment lifecycle. We will provide accommodations during recruitment, hiring, and employment as needed.

7. Temporary Service Disruptions

If any of our facilities or services are temporarily unavailable (e.g., an elevator or accessible entrance is out of service), we will notify the public via our website and in-store signage.

8. Modifications to This Policy

We are committed to continuous improvement. This policy will be reviewed regularly and updated as needed to ensure ongoing compliance with AODA.