FAQs

• Are you open?

  (updated May 18, 2021) Yes! As a take out establishment, we are able to remain open for Walk In customers to buy as few or as many cookies as you like! Masks are required and we have physical distancing/cleaning measures in place, which may mean waiting in line. We are only accepting credit/debit/contactless payments (no cash). Please consider pre-ordering your cookies the day before for Pick Up or Delivery right on this very website. You can also order for same day Pick Up or Delivery on DoorDash!

• How do I order a custom box/mix + match flavours?

  We have so many great flavours by the full and half dozen or you can choose one of our assorted mixes (the O.G. Mix, the Nutfree(ish) Mix, or the Surprise Mix). Unfortunately, we do not offer pre-ordered custom boxes or substitutions. You can always walk into any of our stores and choose your favourites!

• Tell me about Cookie Loyalty Points!

  Available and redeemable in store only. Collect 1 point for every dollar you spend! 200 points = FREE 1/2 dozen cookies!

• What's the deal with Gift Cards?

  We have online gift cards for purchases on CraigsCookies.com! You can also purchase physical gift cards in-store for in-store purchases. We wish the systems were connected, but sadly they are not!

• I have an Allergy!

  All of our cookies contain gluten, butter, and eggs and are at risk of cross contamination with the many nuts in our stores. We do offer Gluten Friendly options in store (and you can preorder your dough online!), but please remember that we are not a Gluten-Free facility.

• Where do you deliver?

  Our third party delivery service Kwiksave offers delivery in Toronto and the GTA, including: Ajax, Ancaster, Brampton, Burlington, Concord, Dundas, Etobicoke, Georgetown, Hamilton, Markham, Milton, Mississauga, Oakville, Oshawa, Pickering, Richmond Hill, Stoney Creek, Waterdown, Whitby, and Woodbridge. We are not responsible for any errors in the delivery information provided to us. Orders can be adjusted until 4pm the day before delivery. You can also order same-day cookies on Doordash in Toronto!

• I don't live in the GTA, can I get cookies shipped to me?

  We are now offering Canada-wide shipping through Canada Post! You select your SHIPPING DAY (orders ship Monday to Friday) and you will receive a tracking number when your order has shipped. We are not responsible for any errors in the delivery information provided to us. Orders can be adjusted until 4pm the day before shipping. Please note that Canada Post has suspended all delivery guarantees due to the Covid-19 pandemic.

• I ordered with shipping through Canada Post and I did not receive my cookies!

  Please check your tracking information in case they were delivered to a community mailbox, etc. If it is an incomplete delivery AND YOUR SHIPPING INFORMATION IS CORRECT, we can file a complaint with Canada Post and provide a refund. Please note that we are not responsible for any errors in the delivery information provided to us and cannot provide refunds in these cases.

• A squirrel ate my cookies!

  So a squirrel ate your cookies. Our delivery service does their best to contact you when they make a delivery by knocking/ringing the bell and calling the provided phone number if there is no answer. Unfortunately, our cute bakery boxes are no match for wildlife so we recommend being specific with your delivery instructions and collecting your package as soon as possible! We do not offer refunds if a squirrel or any other creature eats your cookies.